satisfaction questionnaire

It is important for our company to know what aspects should we improve to satisfy our custormers. For that reason, we will appreciate that you answer and send us this questionnaire.

Satisfaction degree:

  • 1 = bad
  • 2 = not bad
  • 3 = quite good
  • 4 = good
  • 5 = excellent
SALES
  1. Quality of the comercial assistance
  2. Information that you receive during the process of your order
  3. Reliability on promised delivery time
  4. Quality of the technical assistance
  5. Time of reaction/reponse to your inquiries and/or problems
PRODUCT
  1. Quality of the product
  2. Quality and use of the packaging
  3. Indications on the packaging
DOCUMENTS
  1. Clearness and contents in the offers
  2. Clearness and contents in the delivery notes
  3. Clearness and information in the invoices
  4. Clearness and information in the certificates 3.1
  5. Quality of the technical information in the catalogues
MARKETING
  1. You choose us for the quality of the product
  2. You choose us for the quality of the service
  3. You choose us for the price

We use this space to ask you, too, to help us to update our database

THANK YOU FOR YOUR TIME AND COOPERATION

Fittexport, S.A. | P. I. Can Parellada, C/ Júpiter 39 (nau 6) 08228 Terrassa (Barcelona) Spain | Tel.:+34 93 786 21 10 Fax:+34 93 786 24 00 | fittex@fittexport.com